It’s always best to check we hold an accurate email address for you. A good way to confirm this is to see whether you’ve received any emails from us already, this could include your welcome email or monthly summaries.
Our Support Team can help correct or register your email address if you haven’t yet received any emails from us.
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Our user-friendly OVO app (available to download on Android or iOS ), allows you to keep an eye on your energy account. Giving you the tools to adjust your payments, request a refund and see your important smart meter usage data, among many other possibilities; it’s all designed to make managing your energy account easier and helping you think about the ways in which you could reduce the environmental impact of your energy usage.
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This should be an easy fix. Please head over to https:// and go through the First Time Logging-In? process to set up your online account. That should get you going within a couple of minutes or so.
I see. In that case, don’t take the offer. That sounds like the Energy Price Guarantee which was going to last two years, but the government changed its mind so it’ll now only last six months - and we’ve already burned up one of those six months.
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