If you registered with a CRA user ID and password , you can sign in with your CRA user ID and password and revoke your credential so you can register with a different sign-in option or create a new CRA user ID and password.
GCKey representatives can only help with GCKey issues (including multi-factor authentication) . They don’t have access to any Government of Canada account or application information.
If your newborn is under one year of age and you have not registered your child’s birth with your province, you can apply for your child’s SIN through your provincial Newborn Registration Service.
If your problems persist, contact the Client Contact Centre . Be ready to provide your PRI when you call ( Lost or forgotten PRI ?).
For more information and to learn how to apply for student financial assistance, visit the National Student Loans Service Centre website.
You can authorize someone to communicate with Service Canada on your behalf by signing in to your My Service Canada Account and selecting the "Give consent to communicate on my behalf" link.
This online service will be unavailable from 12:00 . to 6:00 . Tuesday June 10, 2025, Eastern time , in order to perform system maintenance.
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