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Reptiles Express strives to achieve the best ordering and shipping experience. Be assured that anytime you reach out to us our friendly and knowledgeable staff is ready to assist you. We want your shipping experience to be as hassle free as possible and we encourage you to contact us with any questions, concerns, or if you need help placing your order for supplies. The quality of our products and the experience our customers have with us are our founding family values and top priorities.
Technically, the FedEx guidelines say they DON'T ship live animals. That's where Reptiles Express come in. We spent many, many months of negotiation to establish this service for our members, and we ARE approved at the corporate level to ship NON-VENEMOUS live animals. But you know how it is - not all the troops on the ground always know what's been done in the war room, so it's not uncommon to find a FedEx employee that doesn't know they CAN accept live animals for shipment. If a true FedEx Ship Center tells you they cannot accept your package, CALL OUR CUSTOMER SERVICE DEPT (404-480-3706) AND WE WILL RESOLVE IT FOR YOU .
IMPORTANT HOLD AT LOCATION INFO! If you want your package to be held at the destination FedEx location for your customer to pickup, you should ship to a true FEDEX SHIP CENTER . You CANNOT ship to or ship from a "FedEx Office & Print Ship Center" - THEY WILL NOT ALLOW LIVE ANIMALS TO BE DROPPED OFF, HELD, OR RECEIVED AT THESE LOCATIONS.
Enter Your Zip Code in the "Ship From" Window and it will automatically populate the nearest 5 Ship Centers that accept live animals!
The shipments will be sent to our partner company Reptile Runner in Toronto. Reptile Runner will split the shipments and send directly to your recipients.
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